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AboutHarbin Tool Factory, established in 1990, is a modern enterprise specializing in the production of precision and complex gear cutting tools. After more than 30 years of development, the company has accumulated strong technical capabilities and equipment processing capabilities. The company has obtained 13 invention and utility model patents. Key processes use production and testing equipment imported from Germany, Switzerland, Italy, and Japan.
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BlogThe 21st century is a highly information-based society, and the rapid economic development and high level of informationization have greatly increased the demand for technological innovation and transformation in traditional processing industries. With China's entry into the WTO, Harbin Tool Factory has also joined hands with more world-class companies. Keeping products up-to-date and using and allocating resources efficiently and rationally are prerequisites for Harbin Tool Factory's sustainable development strategy in the gear cutting tool processing industry in the 21st century.
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ProductHarbin Tool Factory not only provides high-precision, high-performance products, but also has been committed to providing comprehensive and high-quality services to customers. More than 30 years of cooperation with the gear industry has enabled us to understand the problems and needs of customers in product selection, equipment procurement, tool ordering and use. This valuable asset allows us to tailor a complete set of tool usage solutions for different types of customers.
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Service and SupportHarbin Tool Factory's current sales and service network covers the whole country and international markets such as Japan and South Korea. Sales and service personnel are highly skilled and experienced, providing free consultation, product selection, and testing services to customers, and resolving any issues encountered during the ordering process or product use. Complaints about product quality will be responded to immediately, with a satisfactory reply given within 2 hours. Harbin Tool Factory's comprehensive pre-sales, in-sales consultation, and after-sales service system ensures that every customer's needs are met, striving to enhance competitiveness through high-quality products and services.
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ContactHa Toolman will continue to adhere to the development path of "industrial scale and technological forefront", starting from the enterprise itself, continuously improving its own competitiveness, improving its technological level, developing high-efficiency technological products, building an international brand through quality and service, truly becoming an industry giant, leading the revitalization of the national processing industry, and striving to make our country a technological power as soon as possible!
Service Commitment
We have compiled some frequently asked questions to help you better understand our company, our capabilities, our products, and our services.
Our Services
The company has introduced Swiss Balzers coating equipment, which can coat tools with various coatings to achieve dry cutting. Harbin Tool Factory not only provides high-precision, high-performance products but also has been committed to providing customers with comprehensive and high-quality services. More than 30 years of cooperation with the gear industry has enabled us to understand the problems and needs encountered by customers in product selection, equipment procurement, tool ordering, and use. This valuable wealth allows us to tailor a complete set of tool usage solutions for different types of customers.
E-mail:hg@hrbtool.com
E-mail:hg@hrbtool.com
Pre-sales Service
When you want to order Harbin Tool Factory products and services, our staff will sincerely provide you with a series of pre-sales services.
1. Free provision of information: We will provide you with all the detailed information of the required products in various ways, including mail, E-mail, website download, telephone consultation, and personal visits.
2. On-site introduction: According to your time arrangement and specific needs, we will visit you to introduce the products and provide you with the most suitable product purchase suggestions.
3. Training: In order for you to have a deeper understanding of Harbin Tool Factory's products, we will organize technical training for your unit's technical and management personnel free of charge or participate in the on-site exchange meetings regularly organized by Harbin Tool Factory.
4. On-site inspection: We will arrange for your unit's technical or management personnel to visit the Harbin Tool Factory production base for free, or organize you to visit customers who have already used our company's products to conduct on-site in-depth investigations to understand the actual application of the products.
In-sales Service
1. Technical solution formulation: Provide customers with free technical consultation and complete solutions.
2. Bidding scheme determination: Provide customers with free national and international standards for products, introduce the development status and trends of the industry, help customers formulate bidding clauses and technical requirements, and provide production information for similar products.
3. Benefit analysis: Provide customers with a free report on the potential economic and social benefits of using Harbin Tool Factory products.
4. Installation, debugging, and usage training: Harbin Tool Factory technical service personnel guide users to use products, and our technical service personnel will also help users with various aspects of technical consultation.
After-sales Service
1. Rapid maintenance: Harbin Tool Factory has established a nationwide product technical service team. Technical engineers solve quality problems in the use of products for customers and quickly eliminate faults. In order to improve the quality of service to users and improve the service response speed, we promise that for simple problems reported by phone consultation, we will reply and solve them on the spot. For problems that cannot be solved temporarily by phone, we will reply with a preliminary solution within 1 hour, track and supervise the handling and implementation of the problem. For major problems, we will formulate a service plan within 1 hour and feedback to the customer.
2. Regular user return visits: For products sold by Harbin Tool Factory, we promise that regardless of whether problems occur, our technicians will conduct regular customer satisfaction return visits every year to understand the use of products, collect customer opinions and suggestions, and promptly identify potential problems in the product to prevent problems before they occur.
3. Warranty: All products sold by Harbin Tool Factory will be repaired free of charge within one year if any quality problems occur (damage not caused by human factors or force majeure). If the repair fails twice, we will replace it free of charge. Products used after one year will be maintained for life, and only the cost will be charged.
Contact Us
Address: No. 29, Wanggang Xinnong Road, Nangang District, Harbin City, Heilongjiang Province, China
Tel:+86451-86702288 / 86703334
Fax:+86451-86700684
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